Last updated: 19 April 2025

We believe in transparency, fairness, and building a community you can trust. Below is our policy for both membership subscriptions and merchandise purchases.

Memberships

Your membership with us unlocks immediate access to valuable digital benefits—including exclusive discount codes, workshop rates, and more. Because of this, our refund policy is structured as follows:

Joining Fee & Monthly Membership

• The $30 joining fee and $4.99 monthly fee are non-refundable once payment is processed.

   

• This is due to the instant access to digital member benefits, including multi-use discount codes and workshop pricing that cannot be reversed or deactivated after sign-up.

   

Not Sure About Joining?

We understand that trust takes time. If you have any questions before signing up, please reach out zimansw@gmail.com We’re more than happy to talk through what membership includes and help you decide if it’s the right fit for you. There is also the option to connect with ZIMAA by signing up to the newsletter to monitor the change with ZIMAA. 

Abuse of Benefits

Membership is intended for genuine participation and community growth. Any attempt to access member benefits (such as discount codes) and cancel immediately may result in account suspension and future access to accounts and workshops will be denied.

Merchandise Returns

We want you to love what you receive from us. If something’s not right, here’s how we handle returns:

Return Eligibility

• Returns accepted within 30 days of delivery.

   

• Items must be unused, unworn, and in original packaging.

   

• Proof of purchase required.

   

Refunds or Exchanges

• Choose between a full refund (excluding original shipping) or a product exchange.

   

• Refunds will be processed to your original payment method within 5–10 business days.

   

Faulty or Incorrect Items

• If your order arrives damaged or incorrect, we’ll cover return shipping and send a replacement at no extra cost.

   

Final Sale Items

• Sale items and limited-edition merch may not be eligible for return unless they arrive damaged or faulty.

   

Contact Us

We’re here to help. If you have any concerns or need assistance with a return, please reach out to us at:
📧 zimansw@gmail.com
Since our team is made up of dedicated volunteers, we aim to get back to you within 3 business days.